Product repair

Does your jewellery need a new gilding? Or is your chain broken?
Send your repair to our workshop:

Charlotte Wooning
Delftsestraat 17B
3013 AC Rotterdam

Please pack all jewelry well so nothing gets lost in shipping. Make sure your information is also in the package in case we have questions or consultation is needed.
Do not send jewelry in a paper envelope. Such an envelope tears easily and then you can lose your jewelry. We recommend sending the jewelry with a track & trace code because sometimes things go wrong in the mail.

There are costs associated with repairs. The costs differ per repair. As soon as we have received the repair, we will inform you about the costs by e-mail. Please note that the repair may take approximately 3 to 6 weeks.

If there is a manufacturing defect, the jewelry will be repaired free of charge.